Help Center

Frequently Asked Questions & Help Center

Frequently Asked Questions

You choose a challenge and run on the Atlas app as much as you can. You will unlock funds for every mile/km you run for a non-profit partner! Help to spread the word by posting your runs on your personal social media channels and ask your friends to join our community of sweaty change makers.

We started Atlas with only running. Now you can also hike & bike for a cause! What should we implement next? Send us a message to tell us: hello@atlasrun.com

No, we are a registered Delaware Benefit Corporation and are a Certified B Corporation®. We are part of the global “business as a force for good” movement and want to prove that our solution can generate enough profit by providing value to our corporate customers to maintain a quality app and team while helping nonprofits to raise funds, awareness and engagement. It is important to know that 100% of the funds you raise while running go directly from the corporate sponsor to the cause you are running for!

A good (and appreciated) way to give us feedback is through the Apple Store and Google Play review systems. Good reviews help us to gain visibility and make us understand how to improve Atlas. If you want to get in touch with us directly shoot us a message at hello@atlasrun.com. Our development team is always happy to hear from you!

Many thanks for your interest in working with us! Please contact Magali who is in charge of business development. Contact her at magali@atlasrun.com and she will get back to you as soon as possible.

We’re always happy to look into partnering with impact driven nonprofits that tackle a pressing social or environmental issues. Please contact Magali at magali@atlasrun.com with some more information about the non-profit and why you think this is an important cause to run for! She is looking forward to hear from you!

To calculate your activity you need to walk, run or bike with your phone. This allows us to track the GPS signal of your activity. If you wish to leave your phone at home you can also add your KM/Miles manually by clicking on the “+” sign on the “Sweat” screen.

thank you for your interest! Brand Ambassadors push Atlas forward. Find more information about our program here 

When entering a challenge you can choose to select an existing team, create your own team or no team. Once you are part of a team your profile picture will be visible in the leaderboard. You can always switch teams or leave a team in the team settings.

GPS tracking is incorporated in your phone. Data on your pace, distance covered, time elapsed and money raised is sent wirelessly to Atlas so you can access the information while you run.

You can see your previous activities on your profile. On the bottom of the app there are 5 menus: Feed, Challenges, Sweat, Team, Profile. Go to profile and click on History to see your previous activities. You can even share your activity from here by clicking on the activity you would like to share.

Yes! All you need to do is register your KM/Miles manually after you are done sweating on the treadmill. Go to the “Sweat” screen and click on the “+” to add your miles manually. Don’t forget to share a picture of your activity!

Etymology of the word Atlas: hard, strength, endurance,… commonly identified with the Atlas mountains and the globe. Illustrating the global community of change-makers we are developing. In Greek mythology Atlas is the Titan that is supporting the world on his shoulders. The Titan represents the strength that each one of us can have to push this world forward. Each person can make an impact. Whoever (s)he is and wherever (s)he comes from.

We are sorry you are having issues with the app. A first suggestion would be to update the app on your phone. Go to your Appstore or Google Play store and update the app. Sometimes a clean refresh is needed. Delete the app and download again. You can find “atlas run” in any store near you. If this trick doesn’t solve your troubles than contact us: hello@atlasrun.com and we will support you as soon as possible. Thank you for your patience.

Help Center

If you do not remember your password and you did not login with Facebook then send us a message using this form: atlasrun.com/support. We will reset your password asap and you will be back sweating in no time!

No problem! On the Team screen you will find “…” in the top right corner of your screen. This will open your team settings. You can choose to either create a new team or join an existing team here.

Depending on your phone tracking can be inaccurate sometimes. Here are a couple of ways you can improve accuracy:

•Make sure you are outside. We can not track your activity indoors. It is difficult to catch the right satellite signal indoors. For the optimal accuracy please add your activity manually if you are running on a treadmill or if you are walking in a building. You can do this by clicking on the “+” sign on the sweat screen.

•Make sure you activated localization. We can not track your activity if tracking is not activated. Please allow tracking by going to your settings.

•Fully charge your battery. When your phone is on low battery tracking services will be less accurate.

•Please update the app. We continuously work on improving accuracy. You might be on an old app version. A full refresh is the best way to avoid issues. Delete Atlas and download again.

You can edit your unit of measure in your profile. Go to your profile. Click on the “…” in the top right corner of your screen. Select “Edit Profile” . Edit the Distance units by clicking on Kilometers or Miles.

We will help you get in your challenge. There are different ways to enter a corporate challenge:

1. When you signup to the app you will be asked between joining a community or a corporate challenge. Select corporate challenge and enter your code. The code for the challenge should be send by your employer.

2. Go to the challenge page on the app. Go to the last challenge called: “corporate challenge”. Select and enter code.

3. Go to your profile. Click on profile setting in the top right. Select “edit profile”. Click on “Join a corporate challenge and enter code.

We will help you get in your challenge. There are different ways to enter a community challenge:

1. When you signup to the app you will be asked between joining a community or a corporate challenge. Select community challenge and choose the non-profit you want to sweat for.

2. Go to the challenge page on the app. “Join” the challenge of your choice

3. Go to your profile. Click on profile setting in the top right. Select “edit profile”. Click on “Join a community challenge” and select the non-profit you want to sweat for.